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Posts Tagged ‘Elsa Reinhardt’


Doesn’t Seeing a Smile Make You Feel Good? BBB Author Elsa Reinhardt’s Common-Sense Approach to Excellent Customer Service Will, too!

What does a smile cost? Nothing. But not smiling could be costly! It’s common sense, writes Elsa Reinhardt, but often overlooked in customer service. When you read the Big Bold Business chapter, “The New Science of Excellent Customer Service: Common Sense,” you will learn the key ingredients for excellent customer service from Reinhardt, who has […]

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NJ – Reinhardt, Elsa

Excellent Customer Service The New Science of Excellent Customer Service: Common Sense by Elsa Reinhardt In 1990, after being a banker for thirty years, Elsa Reinhardt founded Elsa Reinhardt Enterprises, a business support company. After a bout of cancer in 2006, she downsized to bookkeeping work for a few clients, including the New Jersey Association of Women […]

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